All domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles, CA.
Orders with in stock inventory will be fulfilled within 3-5 business days (excluding holidays). Please note your order may encounter delays once shipped with ups due to COVID19, increased shipping volume or inclement weather which is out of our control.
We accept returns within 7 days of receipt of goods for an exchange or store credit. Please contact email@example.com for any questions regarding an exchange or recent order. If trade, please contact firstname.lastname@example.org
All items must be unused and in new condition. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer. All custom orders and sale items are final sale. Discount and trade codes cannot be used on sale items or combined with other discount codes. All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products.
We ship domestically across the united states. if you are outside the us please contact us directly at email@example.com.
Larger furniture items will be shipped via freight. Freight charges may vary due to the size of the item and location in which the item is being shipped.
Local Los Angeles Pick Up is available within one week of ready date.
We offer local delivery within Los Angeles for a majority of our items. Local is considered 50 miles from Los Angeles zip code 90302.This is charged at a $200 flat rate. All orders shipping within the state of California are subject to 9% sales tax.
For items shipping outside Southern California, we will use a third party freight forwarder. Freight charges may vary due to the size of the item and location it is being shipped to. It is up to the buyer to ensure that the finished product will fit inside entry points upon delivery of the item. Transition State will not be held responsible if the piece does not fit into the buyer’s home. Please contact firstname.lastname@example.org for more information.
Transition State does not have an in-house delivery service. Shipments and deliveries are done through third party companies. We will not be held liable for any damages after the product has left our warehouse. Any transit damage discovered after the fact and not noted in writing on the bill of lading will preclude a damage claim with the appropriate company. It is the responsibility of the receiver to inspect all items before signing off on the BOL or allowing the driver to leave. If your order arrives in such condition, please contact us immediately. Transition State will accept responsibility for defective or damaged products if determined to be a manufacturing or quality issue.
Please inspect shipment immediately. All discrepancies or damage must be reported within 3 days of receiving delivery. We will resolve any issue as quickly and efficiently as possible. The customer is not responsible for shipping charges for return of damaged items or replacements. Photos may be requested for filing a claim. All shipments are insured.
You can find the most up to date and accurate lead times on our website. Lead times may vary depending on the item. In the case of an unforeseen delay in production, estimated lead times are subject to change. Should this occur, you will be notified of changes to the item(s) in your order. Please note, lead times do not include shipping times.
Once payment is submitted, orders may not be cancelled, refunded, or returned unless items arrive in damaged or defective due to a manufacturing or quality issue. Our furniture is made to order and the process begins once payment is made. Please make sure the details of your order are correct before purchasing.